Privacy Policy

Privacy Notice
EngageCX, Inc.
Last Updated: August 1, 2026
Effective Date: August 1, 2026
Privacy Contact: IT@engagecx.com

1. About This Notice
This Privacy Notice describes how EngageCX, Inc. ("EngageCX," "we," "us," or "our") collects, uses, stores, and protects personal information in connection with our website (www.engagecx.com) and our business operations. We are committed to handling personal information responsibly and in accordance with applicable privacy laws and regulations.

If you have questions about this notice or how we handle your information, please contact us at IT@engagecx.com.

2. Information We Collect

2.1 Information You Provide to Us
We may collect personal information that you voluntarily provide to us, including when you:

  • Submit an inquiry or contact us through our website

  • Request information about our services

  • Register for a webinar or event

  • Contact us by email, phone, or other means

  • Enter into a business relationship with EngageCX

The types of personal information collected in these contexts may include: name, job title, company name, email address, phone number, and any other information you choose to provide.

2.2 Information We Automatically Collect
When you visit our website, we automatically collect certain technical information, including:

  • IP address and device type

  • Browser type and version

  • Pages visited and time spent on our website

  • Referring website and search terms

This information is used to improve our website and understand how visitors use it. We use cookies and similar tracking technologies to collect this information. You can control cookie settings through your browser settings or our cookie consent tool.

2.3 Information Collected in Connection With Our Services
In the course of delivering services to our clients, EngageCX may handle personal information on behalf of those clients. This handling is governed by applicable contractual agreements and legal requirements, and is conducted only for the purposes specified in those agreements. EngageCX does not use client data for its own marketing or business development purposes.

3. How We Use Personal Information
EngageCX uses personal information collected through our website and business contacts for the following purposes:

  • To respond to inquiries and provide information about our services

  • To manage business relationships with clients, partners, and vendors

  • To communicate about our services, including updates and changes

  • To operate, maintain, and improve our website and operations

  • To comply with applicable legal and regulatory obligations

EngageCX does not sell or rent personal information to third parties for their own marketing purposes.

4. How We Share Personal Information
EngageCX does not sell, rent, or share personal information with advertisers or unrelated third parties. We may share personal information in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and delivering services. These providers are contractually required to protect personal information and use it only for the purposes we specify.

  • Client Relationships: Personal information handled on behalf of clients is shared only as permitted under applicable contractual agreements and only for the purposes defined in those agreements.

  • Legal Requirements: We may disclose personal information if required to do so by law, court order, or regulatory authority, or to protect the rights, property, or safety of EngageCX, our clients, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the successor organization subject to equivalent privacy protections.

5. How We Protect Personal Information
EngageCX implements administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, modification, and destruction. These measures include encryption of data in transit and at rest, multi-factor authentication, role-based access controls, endpoint security monitoring, and regular security assessments.

While we take reasonable precautions to protect personal information, no security measure is perfect. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at IT@engagecx.com.

6. Data Retention
EngageCX retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with applicable legal and regulatory requirements, and resolve disputes. When personal information is no longer needed, it is securely destroyed using methods consistent with industry best practices. Specific retention periods vary depending on the category of information and applicable legal requirements.

7. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights with respect to your personal information:

  • Right to access: Request a copy of the personal information we hold about you.

  • Right to correction: Request that we correct inaccurate or incomplete personal information.

  • Right to deletion: Request that we delete your personal information, subject to applicable legal retention obligations.

  • Right to opt out: Opt out of future marketing communications from EngageCX at any time.

  • California residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights including the right to know what personal information is collected, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising privacy rights. EngageCX does not sell personal information.

To exercise any of these rights, please contact us at IT@engagecx.com. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and collect usage information. Cookies are small data files stored on your device. You can control cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We use the following categories of cookies:

  • Essential cookies: Required for the website to function. Cannot be disabled.

  • Analytics cookies: Help us understand how visitors use our website. Can be disabled through browser settings or our consent tool.

  • Marketing cookies: Used to track advertising effectiveness. Can be disabled through browser settings or our consent tool.

9. Third-Party Links
Our website may contain links to third-party websites. EngageCX is not responsible for the privacy practices of those sites. We encourage you to review the privacy notices of any third-party sites you visit.

10. Children's Privacy
EngageCX's website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at IT@engagecx.com and we will promptly delete it.

11. Changes to This Notice
EngageCX may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated notice on our website and update the effective date. We encourage you to review this notice periodically. Material changes will be communicated through a prominent notice on our website.

12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Notice or EngageCX's privacy practices, please contact:

Company: EngageCX, Inc.
Address: 223 E Thousand Oaks Blvd, Suite 222, Thousand Oaks, CA 91360
Privacy Contact: IT@engagecx.com
Website: www.engagecx.com

We will respond to all privacy inquiries within 30 days of receipt, or within the timeframe required by applicable law.